Verizon said a software issue led to a massive out for users in the US on Wednesday.
On Wednesday, Verizon customers in North Carolina, California, New York, and Florida said their phones were showing “SOS” and they were unable to make phone calls.
At least 180,000 customers were affected by the outage.
BREAKING: Massive Verizon outages across half the United States. pic.twitter.com/lPBP9vNRB5
— Breaking911 (@Breaking911) January 14, 2026
Some speculated that the outage was caused by a cyber attack but Verizon said it was a ‘software issue.’
“This was a software issue, not a cyber event, and we are conducting a full review of what happened,” a Verizon spokesperson told The New York Post.
Verizon also offered a $20 credit to customers affected by the outage.
The New York Post reported:
Federal and local officials investigating Verizon’s massive outage are increasingly pointing to a suspected server failure in New Jersey as the company definitively ruled out a cyberattack.
The telecoms giant was apologetic late Wednesday after hourslong disruptions knocked phones offline nationwide and even interfered with some 911 calls.
A company spokesperson told The Post on Thursday morning that a “software issue” was to blame.
The outage, which began Wednesday afternoon and dragged into the late hours, triggered a flood of complaints from coast to coast as Verizon customers reported phones stuck in SOS mode, dropped calls and dead mobile data.
In 2024, a massive Verizon outage left millions of users without service nationwide.
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